Refund policy
Your window
You have 30 days from the day your order is delivered to request a return.
Condition
Items must be unused, undamaged, and returned in their original packaging. Because our range is home decor, items showing signs of installation, mounting or use cannot be accepted unless they are defective.
How to start a return
Email [STORE EMAIL] with your order number and the item you want to return. You do not need to give a reason. We will reply within one business day with the return address and instructions.
Do not ship anything back before contacting us — returns sent without prior authorization may not be processed. Our registered business address is not our returns address.
Who pays return shipping
- Damaged, defective, or not what you ordered — we cover return shipping in full and send a prepaid label.
- Changed your mind — return shipping is yours to pay.
There is no restocking fee in either case.
Refunds
Once your return arrives and is inspected, we issue your refund within 5 business days to the original payment method. Your bank or card issuer may take several additional days to post it. We will email you when the refund is sent.
Original shipping charges are refunded only where the return is our error.
Damaged on arrival
Email us within 7 days of delivery with a photo of both the item and the packaging. We will send a replacement or refund you in full. In most cases you will not need to ship anything back.
Exchanges
We do not process direct exchanges. Return the original item for a refund and place a new order — this is faster than an exchange in almost every case.
Cancellations
Orders can be cancelled at no cost any time before they are processed. Email us as soon as possible. Once an order has shipped it must be handled as a return.
Non-returnable
Gift cards, clearance items marked final sale, and custom or personalized pieces.