Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at info@lifttheearth.com.
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@lifttheearth.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Because our products are electrical lighting fixtures, please do not attempt to use, repair or disassemble a lamp that arrives visibly damaged — contact us first and we will arrange a replacement or refund.
Cancellations
If you wish to cancel your order, please contact us as soon as possible at info@lifttheearth.com. We can cancel orders free of charge as long as they have not yet been dispatched. Once an order has been handed to the carrier, it must be handled as a return under this policy.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Refunds are issued in Canadian Dollars (CAD) to the original payment method. We do not refund to alternative accounts or payment methods.
If more than 15 business days have passed since we've approved your return, please contact us at info@lifttheearth.com.
Contact Information
Store name: LIFT THE EARTH
Website: https://lifttheearth.com
Company name: Berudo Group Spain S.L.
Company Address: Avenida Ricardo Soriano 29, 29601 Marbella, Málaga, Spain
Warehouse Address / Return Address: 1490 Lindsey Pl, Delta, BC V3M 6V1, Canada
VAT number: ESB70974340
Company registration number: B70974340
Phone: +1 416 244 4091
Email: info@lifttheearth.com
Monday to Friday | 09:00 – 17:00 (AT)
Weekends | 11:00 – 16:00 (AT)
We aim to respond to your inquiries within 24 hours.