Frequently asked questions
Shipping, returns and payment — answered plainly. If your question is not here, email us and we will add it.
Section one
Shipping & delivery
How much does shipping cost?
Shipping is free on US orders over $50. Below that it is a flat $5.95, tracked. The exact cost is shown at checkout before you pay — nothing is added afterwards.
How long will my order take to arrive?
Orders are processed within 1–2 business days. Once shipped, delivery within the United States typically takes 3–7 business days depending on your address.
The estimated delivery window for your order is shown at checkout before you pay.
Will I be able to track my order?
Yes — every order is tracked. You will get an email with a tracking link as soon as your order ships. You can also follow it from our track your order page using your order number and email address.
Where do you ship to?
We ship across the United States. If you are ordering to Alaska, Hawaii or a US territory, delivery times and costs can differ — these are calculated at checkout.
My order has not arrived. What now?
If tracking has not updated for three business days, email us with your order number. We will chase the carrier ourselves rather than asking you to do it. If the package is genuinely lost we will reship or refund — your choice.
Section two
Returns & refunds
How long do I have to return something?
30 days from the day your order is delivered. The item needs to be unused and in its original packaging.
How do I start a return?
Email us with your order number and which item you are sending back. You do not need to explain why. We will reply with the return address and instructions within one business day.
Who pays for return shipping?
If the item is damaged, defective or not what you ordered, we cover return shipping in full. If you have simply changed your mind, return shipping is yours to pay. There is no restocking fee either way.
When will I get my refund?
Within 5 business days of your return reaching us, refunded to the payment method you originally used. Your bank or card issuer may take a few days more to show it. We will email you when we send it.
What if it arrives damaged?
Email us within 7 days of delivery with a photo of the item and the packaging. We will send a replacement or refund you in full, and in most cases you will not need to ship anything back.
Decor is fragile and carriers are carriers. This happens occasionally and it is our problem, not yours.
Section three
Payment & security
Which payment methods do you accept?
Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay and PayPal. The full list available to you is shown at checkout.
Is paying on this site secure?
Yes. Payments are handled by Shopify's PCI DSS compliant checkout over an encrypted connection. We never see or store your full card number.
When am I charged?
At the moment you place the order. If we cannot fulfill something you have paid for, we refund it in full straight away rather than holding your money against a restock.
Will I be charged sales tax?
Sales tax is calculated at checkout based on your shipping address and the rate that applies in your state. The total shown before you pay is the final amount — there are no handling or import fees on US orders.
Still stuck?
If the answer you need is not on this page, send us the question. We reply to every email, and anything asked more than twice ends up here.